Benefits:

Flexible schedule
Free food & snacks
Free uniforms
Paid time off
Training & development
Health insurance

Guest Service Agent

The Northport Hotel is seeking a professional, guest-centered Guest Service Agent to join our Front Office team full time.

This role is an important part of the guest experience, from check-in through checkout. The Guest Service Agent is responsible for welcoming guests, managing reservations, answering questions, handling guest requests, and helping ensure each stay feels seamless and memorable.

We are looking for someone with hospitality or guest service experience who is dependable, detail-oriented, and comfortable working in a fast-paced, guest-facing environment. The ideal candidate takes pride in providing excellent service and is interested in growing within the hotel and hospitality industry.

This is a full-time position. Weekend and holiday availability is required. Night Audit shifts may be required as needed.

Compensation:

Hourly pay is based on experience, availability, and overall fit for the position.

Qualifications:

Prior hotel, front desk, hospitality, or guest service experience strongly preferred.
PMS experience is a plus.
Strong communication and computer skills required.
Must be professional, reliable, and able to multitask.
Ability to remain calm, friendly, and composed while assisting guests.
Must be detail-oriented and comfortable handling reservations, payments, and guest information.
Ability to stand for the duration of the shift and lift up to 15 lbs as needed.

Key Responsibilities:

Greet and assist guests throughout arrival, stay, and departure.
Handle check-ins, checkouts, reservations, and guest inquiries.
Quote rates, review availability, and assist with booking requests.
Answer phones and respond to guest needs in a professional and timely manner.
Follow proper cash handling, payment, and deposit procedures.
Complete shift checklists, balance paperwork, and ensure accuracy.
Communicate clearly with Housekeeping, Valet, Restaurant, and Management teams.
Stay knowledgeable about hotel services, local recommendations, and emergency procedures.
Maintain a clean, organized, and welcoming Front Desk area.
Help create a positive and polished experience for every guest.

Ideal Candidate:

The ideal candidate is experienced, dependable, and genuinely enjoys working with people. This role is best suited for someone who is guest-focused, professional, eager to learn, and looking to grow within a luxury boutique hotel environment.

To apply, please submit your resume and availability for consideration.

Compensation: $19.00 - $21.00 per hour

The Northport Hotel is a brand new boutique hotel in the heart of historic Northport NY. We offer 26 luxury rooms that feature 5 star amenities and a service experience to match. We are proud to be the home of our 170 seat casual fine dining restaurant serving lunch, brunch, pre theater and dinner 7 days per week. We are guided by our mission and vision statements to provide extraordinary guest experiences to all who visit us. To do this we are looking for team members that love to serve others, work in a team first environment and enjoy continually striving to be the best to join the team. If you feel you can make a positive impact on each guest who visits the hotel, we would like to speak to you. We offer competitive wages & benefits, clear vision on our why we are who we are, respect for each and every team member, training and an inclusive environment.

(if you already have a resume on Indeed)